Refund policy

Refund Policy — Digital Products

ZONORD sells digital products, including ebooks, templates, spreadsheets, downloadable guides and educational content. No physical products are shipped, and no postal return is required.

Cancellation and Change of Mind

Digital products cannot be physically returned. However, purchasing a digital product does not automatically remove any cancellation or refund rights you may have under applicable law.

Where a statutory cancellation right applies, you may exercise it within the applicable period unless it has validly ended under the rules described below.

We do not offer an additional unconditional 30-day money-back guarantee.

Immediate Access and Statutory Cancellation Rights

Consumers in the European Union and the United Kingdom generally have a 14-day cancellation period from the conclusion of a digital-content contract, subject to applicable law.

For digital content supplied immediately, this right may end once supply begins only if the applicable legal requirements have been satisfied. These include:

Your prior express consent to supply the content before the cancellation period ends;
Your acknowledgement that you will lose your statutory cancellation right when supply begins; and
The required confirmation of your consent and acknowledgement on a durable medium, such as email.

Accepting this Refund Policy alone does not constitute this express consent.

If these requirements have not been satisfied, your statutory cancellation rights remain applicable.

Faulty, Missing or Incorrect Digital Content

Please contact us if:

You have not received access to your purchase;
A download link does not work;
A file is corrupted or incomplete;
You received the wrong product; or
The digital content does not match its description or does not work as described.

We will investigate and provide the remedies required by applicable law. Depending on the circumstances, these may include restoring access, correcting or replacing the content, a price reduction or a refund.

A download or access issue does not remove your consumer rights.

How to Request Assistance or a Refund

Email sergebollar@gmail.com with your order number, the email address used for your purchase and a description of the issue.

For a statutory cancellation, a clear statement that you wish to cancel is sufficient. You do not need to give a reason.

Please report technical issues promptly so we can assist you. This request does not shorten any statutory deadline or limit your legal rights.

Refund Processing

When a refund is due, we will issue it without undue delay and within the deadline required by applicable law.

For a valid statutory cancellation, we will issue the refund no later than 14 calendar days after being informed of your decision to cancel.

Refunds will normally be made using the original payment method, without a refund processing fee. Your payment provider may require additional time to display the funds.

Access and Use After a Refund

Where a purchase is fully refunded and the contract is cancelled, your licence to use the refunded content ends. You must stop using it and delete your downloaded copies. Related download links or online access may be disabled, subject to applicable law.