ZONORD — Frequently Asked Questions

Find answers about our digital products, orders, payments, downloads and refunds.

ABOUT OUR DIGITAL PRODUCTS

What does ZONORD sell?

ZONORD sells digital products, including ebooks, educational guides, templates, spreadsheets and downloadable training materials. The content and format of each purchase are listed on its product page.

Will I receive a physical product?

No. Our products are delivered electronically. No printed book, parcel or physical item will be shipped.

What is included in my purchase?

Please check the “What’s Included” section on the product page. It explains which files, resources and bonuses are included.

Product images illustrate the offer. Only the content expressly listed in the description is included.

What languages are available?

The language is specified on each product page. Do not assume that a product is available in another language unless the description expressly states this.

What software do I need?

Requirements vary by product. Depending on your purchase, you may need a PDF reader, Microsoft PowerPoint, Microsoft Excel, a video player or software for extracting ZIP files.

Check the file formats and compatibility information before purchasing. Compatibility with Canva, Google Slides or Google Sheets is not included unless expressly stated.

Do your AI products include AI software?

Not unless the product description expressly says so. Guides, prompts and workbooks about AI do not automatically include an AI subscription, application or integration.

External tools may require separate accounts or payments.

Do your educational products guarantee results?

No. Our educational resources do not guarantee income, sales, advertising performance, examination success or any other particular outcome.

ORDERS AND PAYMENT

How do I place an order?

Choose your product, review its description and software requirements, then click “Add to cart”. Review your cart, proceed to checkout and enter the requested contact, billing and payment details.

Make sure your email address is correct because it may be used to deliver your purchase.

Can I buy several products together?

Yes. You can add multiple products to your cart. Depending on the products and delivery method, you may receive more than one file or access link.

Which payment methods do you accept?

The available payment methods are displayed at checkout. Options may vary by country, device and currency.

Which currency will I pay in?

Check the currency and total displayed at checkout before paying. Your bank or payment provider may apply currency conversion fees.

Why was my payment declined?

Possible reasons include incorrect details, insufficient funds, bank restrictions or unsuccessful authentication.

Check with your payment provider before trying again if you are unsure whether a payment was taken.

Will I receive an order confirmation?

After a successful order, you should receive a confirmation at the email address provided at checkout.

If it does not arrive, check your spam, junk and promotions folders. Contact sergebollar@gmail.com if you still cannot find it.

How can I request an invoice?

Email sergebollar@gmail.com with your order number and the billing information needed for your request.

DIGITAL DELIVERY AND DOWNLOADS

How will I receive my purchase?

The delivery method is described on the product page. Your purchase may be provided through a download link, an email with access instructions or an online access page.

When will I receive access?

Access is provided after successful payment according to the delivery terms stated on the product page. Payment verification or technical issues may occasionally delay access.

If you have paid but cannot access your purchase, contact us with your order details.

Are there shipping fees or tracking numbers?

No. Digital products do not require postal shipping, shipping fees or parcel tracking.

Why am I asked for a billing address?

A billing address may be required for payment processing, tax calculation or fraud prevention. It is not used to ship a physical product.

What if I entered the wrong email address?

Contact sergebollar@gmail.com as soon as possible. Include your order number and the email address entered at checkout, if known.

We may need to verify your purchase before correcting the address or restoring access.

My download link does not work. What should I do?

Try opening the link in an up-to-date browser and check your internet connection.

If the problem continues, email us with your order number, the product name and the error message. A screenshot can help, but please hide personal or payment information.

How do I open a ZIP file?

Download the ZIP file and extract its contents using your device’s extraction function or suitable software. Open the extracted files using the applications specified on the product page.

Can I use my purchase on a phone or tablet?

Some files can be viewed on mobile devices. Editing spreadsheets or presentations may require compatible applications and may be easier on a computer.

Check the product requirements before buying.

Can I download my purchase again?

Use the original access instructions where possible. If a link has expired or no longer works, contact us for help.

Do not assume unlimited downloads, permanent hosting or lifetime access unless expressly included in the offer.

PRODUCT USE AND LICENSING

Can I print my ebook or worksheets?

Check the licence supplied with the product. Where printing is permitted, it does not grant permission to sell or distribute copies.

Can I use templates for my business or clients?

Only where the product’s licence expressly permits this. Some templates allow customized graphics to be used for business or client marketing.

This does not automatically permit sharing, reselling or redistributing the editable source files.

Can I share or resell my purchase?

Purchasing a digital product does not automatically grant redistribution, resale, private-label or master resale rights.

Follow the licence stated on the product page and supplied with your files. Contact us before purchasing if your intended use is unclear.

Are future updates included?

Only if expressly stated in the offer. An edition year does not, by itself, promise future updates or ongoing support.

CANCELLATIONS AND REFUNDS

Can I cancel a digital purchase?

Your rights depend on applicable law and whether digital supply has begun under a valid consent process.

Contact sergebollar@gmail.com if you wish to cancel. Purchasing a digital product does not automatically remove your statutory rights.

Do EU and UK consumers have a 14-day cancellation right?

Generally, consumers have 14 days from the conclusion of a digital-content contract to cancel, subject to applicable exceptions.

For immediate digital supply, this right may end once supply begins only where the required prior express consent, acknowledgement of the loss of the cancellation right and contract confirmation have been obtained and provided.

Accepting this FAQ alone does not waive that right.

Do you offer a 30-day money-back guarantee?

We do not offer an additional unconditional 30-day money-back guarantee. This does not affect your statutory cancellation rights or remedies for faulty, missing or misdescribed content.

What if my file is faulty, incomplete or different from its description?

Email us with your order details and a description of the problem.

We will investigate and provide the remedies required by applicable law. Depending on the circumstances, these may include restoring access, correcting or replacing the content, a price reduction or a refund.

Do I need to return anything by post?

No. There is no physical product to return.

How do I request a refund?

Email sergebollar@gmail.com with your order number, the purchase email address and details of your request.

For a statutory cancellation, a clear statement that you wish to cancel is sufficient. No reason is required.

When will a refund be issued?

Refunds are issued without undue delay and within the deadline required by applicable law.

For a valid statutory cancellation, we will issue the refund no later than 14 calendar days after being informed of your decision to cancel. Your payment provider may require additional time to display the funds.

Are discounted products covered by consumer rights?

Yes. A discount does not remove mandatory consumer rights.

Can I keep using a product after a full refund?

Where the purchase is fully refunded and the contract is cancelled, your licence ends. Stop using the content and delete downloaded copies. Related access may be disabled, subject to applicable law.

PROMOTIONS

How do I use a discount code?

Enter it in the discount field at checkout and check that it has been applied before paying.

Why does my discount code not work?

Check its expiry date, eligible products, minimum purchase amount and any customer or usage restrictions.

Whether discounts can be combined depends on the offer’s conditions.

ACCOUNTS, PRIVACY AND SUPPORT

Do I need a customer account?

Follow the options offered at checkout. An account is required only if the checkout or product access instructions state this.

How do I sign in?

Use the account link on the website and follow the instructions shown. Depending on the account system, sign-in may use an email verification code or a password.

Never share sign-in codes or passwords with customer support.

How is my personal information used?

Please read our Privacy Policy for details about order processing, digital delivery, payments, customer support, marketing and your privacy rights.

What information should I send customer support?

Include your order number, purchase email address, product name and a clear explanation of the issue.

Never send your full card number, card security code, password or bank authentication codes.

How can I contact ZONORD?

Email: sergebollar@gmail.com

You can also use the contact form on zonord.com.

For questions about an existing purchase, include your order number whenever possible.

Where can I find your policies?

Our Refund Policy, Digital Delivery Policy, Privacy Policy, Terms of Service and legal information are accessible through the website footer.

Nothing in this FAQ excludes or limits mandatory consumer rights.